LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, the leading provider of visual engagement. LiveOps Visual, a standalone co-browsing and screen-sharing solution, and LiveOps Visual Advantage, integrated with the Salesforce desktop, blend visual engagement with voice, chat and mobile capabilities for a true multichannel customer experience that helps deliver results the first time customers contact a brand.
With the introduction of these two new solutions, we are continuing to bring innovative customer interaction tools to the contact center, said Vasili Triant, CEO at LiveOps. When a customer experiences an online problem, they can become frustrated at having to explain what they see on their screen to an agent. In turn, agents become frustrated trying to walk the customer through an online process without a visual aid. With LiveOps Visual and LiveOps Visual Advantage, an agent can see exactly what the customer sees, making interactions smoother, more personal and ultimately more satisfying.
LiveOps Visuals co-browsing and screen-sharing capabilities allow sales and service agents to help customers by seeing and accessing what the customer is experiencing on their own browser. Through patent-pending technology, agents can seamlessly switch between services, and every interaction is handled through secure, scalable infrastructure with sensitive information hidden from view. In order to understand what actions result in the best outcomes, LiveOps Visual provides robust data capture capabilities, so contact center managers can review interactions and solve problems quickly to keep customer satisfaction scores high.
With LiveOps Visual Advantage, salesforce.com users, including sales and support representatives, can launch collaborative sessions utilizing screen sharing or co-browsing simply by clicking on the screen share or co-browse icon directly from any salesforce.com lead, account, opportunity, contact, case or campaign object. Agents can offer dynamic product demonstrations, co-shopping experiences and real-time assistance to complete transactions. Engagement data is automatically stored and sent to salesforce.com for analysis, allowing real-time, accurate analysis of each customer interaction and the impact on a brands business.
We provide our clients and partners with a distinct competitive advantage by delivering compelling collaborative experiences online. Our APIs make it very simple to integrate co-browsing and screen sharing into any sales or service interaction, delivering effortless and far more productive experiences, said Tom Martin, CEO at Glance. Were thrilled to be able to offer our visual engagement solutions via LiveOps Visual and LiveOps Visual Advantage!
LiveOps Visual can be used in conjunction with any LiveOps products. LiveOps Visual Advantage is available through the Salesforce AppExchange. Both LiveOps Visual and LiveOps Visual Advantage are available immediately.
About LiveOps LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps’ award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
Amazing Teachers video goes viral on Social Networking
A video goes viral on social media in which an amazing teacher from some remote village teaches his students a poem in innovative way. While reciting the poem the teacher has tried to make students to understand the professions through actions.
Digital Marketing Agency Customer Targeting – Lead Generation SMMA
Here is a list of who you should target if you run your own Social media or Digital marketing agency. Every Social Media Marketing Agency (SMMA) is targeting the exact same customers because someone out there is teaching al the same way. Having Dentists, Chiropractors, Realtors, Gyms, and Restaurants as your targets is great, but every agency in the world is targeting the same niches. You can easily reduce your competition by stepping outside the box an by finding niches with a high LTV Lifetime Value, or CLV customers lifetime value, like IT Companies, lawyers, Financial Advisors, Mortgage Brokers and any emergency services required for the home. Find the most profitable niches per customer’s lifetime value and target them. That makes it easier for you to be able to deliver a high ROI to any of your customers
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The Power of Visual Storytelling.
Everyone is familiar with Facebook a social network site having more than 600 million active users. Users may create a personal profile, add other users as friends and exchange messages. This includes automatic notifications when they update their profile. Additionally, users may join common interest user groups that are organized by workplace, school, college, or other characteristics.
You can also create Facebook Pages for your online business in order to update your customers about the upcoming events or versions of your product or services. Here is the list of 10 Benefits of using Facebook Pages but don’t forget to like AbleCommerce Facebook Page.
Facebook is simply the largest social network out their. There are 600+ million users with that number increasing daily. As such, most people who use the internet are on Facebook. If you operate in a developed country like the US, the majority of people living in the country will be on Facebook. It is as such the largest online community.
Facebook is slowly also being used like email. Even more so by the introduction of Facebook Messaging. It is being used as a form of communication. You can use your page to communicate with your audience.
Facebook pages can be used as customer support for your company, its products and its services.
Facebook pages are also a good source of feedback on your product or service. Feedback that can also be discussed on the Page itself.
The larger the number of ‘fans’ of your pages, the more popular your product and the higher the number will increase as fans refer and make others join the Facebook fan pages.
Show up on search engines. Facebook.com has a very high PR and chances are that your page will shows up higher on Google. Also if you have a website, it is a good source of backlinks
Facebook Social Plugins. A number of plugins exist that add Facebook functionality to your website. Users can comment directly via a Facebook comment box, share things via a Like box or even have a realtime view of your page and like it
The larger the number of users, a viral growth of your Facebook Page occurs
Communicate just like email. Anyone who likes your page is automatically added to your page and you can easily communicate with all members. Be they 100, 000 from Facebook in a manner even simpler than email and in which they pay attention.
Drive traffic to your websites from your Facebook pages.
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Read Step By Step Written Tutorial on my Blog : http://blog.techraj156.com/how-to-create-a-social-networking-website-like-facebook-for-free-easy/ Hey there! Its Teja here! In this video, I will be teaching you how to create a social networking website such as Facebook and that too, for free! So, firstly you got to create a domain or a sub-domain for that. If you want to register a domain, then obviously you got to pay for that. But, if you don’t want to spend a dime doing it, then you also have an option to register a sub-domain which is absolutely! You can use this website to register a sub-domain(or a domain) : https://cpanel.hostinger.in/auth You can create an account or login directly if you already have one. Here is the link to download Open Source Social Network : https://www.opensource-socialnetwork.org/ This is a pre-created php using which you can create your own social networking website If you have any doubts regarding this video, feel free to comment below! Like my Facebook Page : http://fb.com/techraj156 Follow me on Twitter : http://twitter.com/techraj156 Visit my website : http://techraj156.com SUBSCRIBE for more videos! Thanks For Watching! Cheers!
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