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LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, the leading provider of visual engagement. LiveOps Visual, a standalone co-browsing and screen-sharing solution, and LiveOps Visual Advantage, integrated with the Salesforce desktop, blend visual engagement with voice, chat and mobile capabilities for a true multichannel customer experience that helps deliver results the first time customers contact a brand.
With the introduction of these two new solutions, we are continuing to bring innovative customer interaction tools to the contact center, said Vasili Triant, CEO at LiveOps. When a customer experiences an online problem, they can become frustrated at having to explain what they see on their screen to an agent. In turn, agents become frustrated trying to walk the customer through an online process without a visual aid. With LiveOps Visual and LiveOps Visual Advantage, an agent can see exactly what the customer sees, making interactions smoother, more personal and ultimately more satisfying.
LiveOps Visuals co-browsing and screen-sharing capabilities allow sales and service agents to help customers by seeing and accessing what the customer is experiencing on their own browser. Through patent-pending technology, agents can seamlessly switch between services, and every interaction is handled through secure, scalable infrastructure with sensitive information hidden from view. In order to understand what actions result in the best outcomes, LiveOps Visual provides robust data capture capabilities, so contact center managers can review interactions and solve problems quickly to keep customer satisfaction scores high.
With LiveOps Visual Advantage, salesforce.com users, including sales and support representatives, can launch collaborative sessions utilizing screen sharing or co-browsing simply by clicking on the screen share or co-browse icon directly from any salesforce.com lead, account, opportunity, contact, case or campaign object. Agents can offer dynamic product demonstrations, co-shopping experiences and real-time assistance to complete transactions. Engagement data is automatically stored and sent to salesforce.com for analysis, allowing real-time, accurate analysis of each customer interaction and the impact on a brands business.
We provide our clients and partners with a distinct competitive advantage by delivering compelling collaborative experiences online. Our APIs make it very simple to integrate co-browsing and screen sharing into any sales or service interaction, delivering effortless and far more productive experiences, said Tom Martin, CEO at Glance. Were thrilled to be able to offer our visual engagement solutions via LiveOps Visual and LiveOps Visual Advantage!
LiveOps Visual can be used in conjunction with any LiveOps products. LiveOps Visual Advantage is available through the Salesforce AppExchange. Both LiveOps Visual and LiveOps Visual Advantage are available immediately.
About LiveOps LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps’ award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
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Social Media Marketing Tools – How to Promote
YouTube is considered as the most valuable video marketing channel for online entrepreneurs and marketers. Among the most significant reasons for this are:
1) Number of Users
The data published by comScore in June 2010 states that YouTube has reached 144.1 million viewers and, in May 2010 alone, 14.6 billion YouTube videos were watched. This puts the site’s average viewership at an all-time high of 101.2 videos per viewer. With over 40% of online video market share, it is clear that YouTube has not been surpassed by any other video sharing site and its value to entrepreneurs and marketers hoping to launch video marketing campaigns is undeniable.
2) Search Engine Potential
A quick observation of Google results for any search phrase with video results makes it clear that Google’s ownership of YouTube makes a difference in terms of searchability. YouTube videos are much more easily indexed and are more likely to appear on the first pages of Google search results compared to videos hosted on other sites. Because of this, video marketing content published on YouTube has a higher probability of being found by target audiences.
3) Available Optimization Options
Because the videos themselves cannot be optimized for search engines, YouTube provides a number of fields for text content. These include titles, descriptions, and tags. Within these fields, publishers can include pertinent keywords for effective video search engine optimization. Furthermore, YouTube provides an option to include captions and other text on videos. It also allows linking to other videos or external web content. This gives marketers the opportunity to further engage their users and increase their likelihood to make a purchase or avail of a service.
4) Sharing Functions
YouTube provides a host of functions that make videos easy to share. Unique URLs are provided for each video so that viewers may easily share content to others, no matter what platform is used. Buttons are also provided to allow one-click sharing via email or to other sites including Facebook, Twitter, MySpace, Orkut, hi5, Blogger, Live Spaces, Bebo, Google Buzz, and StumbleUpon. Furthermore, it allows bloggers and website owners to embed videos onto their own online assets.
5) Mobile Device Compatibility
With the number of users accessing online content through mobile devices, YouTube’s mobile access point definitely helps marketers reach more people. YouTube even provides mobile applications to further enhance the video viewing experience of its users. Through the mobile site and YouTube apps, users of Androids, BlackBerries, iPhones, iPod Touches, Windows Mobile, and other portable devices can be reached at any time.
Another good ClickBank marketing tip is to sell the products with paid traffic such as Google AdWords to generate faster sales and bigger earnings as organic traffic takes a long time even though it is free.
To start out with video marketing, then, it is recommended for online entrepreneurs and marketers to develop their own YouTube channel. By creating a brand-specific channel, all video marketing content will be available in one place. Furthermore, all videos within that channel are more easily optimized to appear in search engine results pages for targeted keywords or phrases, consequently making a brand more visible to internet users. Lastly, publishing on YouTube increases the viral potential of videos and makes them accessible even to users on mobile devices. 7 figure companies are looking for help!
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