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Customer Care Strategies Using Social Media

The channels with which customers communicate with brands arent the same as they were a few years ago. Today, tech-savvy customers are reaching out via social mediaand the rules are completely different. In this first of a four-part How-to Digital Series, Entrepreneur and Comcast Business cover the gamut of social interactions; everything from responding to praise, dealing with complaints, how to take conversations offline/private, how to diffuse pile-on, response times and more. Presenters include Teresa Ward-Maupin, VP of customer and digital experience at Comcast and Noah Fleming, author, speaker and consultant.

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